Submit Complaint Form

1. The Complainant should submit the Complaint Form (including the Complaint Transmission Cover) and annexes (to the extent available in that form) in electronic form by email to the HKIAC.
   
   Fill in the Complaint Form C-PW and submit it as an attachment to the email address pwdomain@hkiac.org.
   
   
2. The Complainant should at the same time submit the Complaint Form (including all annexes) in paper form in 1 set (single-member panel) / 4 sets (three-member panel) together with the original copy marked "Original" via registered post to the HKIAC. The address is as below.

   The Hong Kong International Arbitration Centre
   Address: 38/F Two Exchange Square, 8 Connaught Place, Hong Kong
   Tel: (852) 2525 2381
   Fax: (852) 2524 2171

3. In accordance with the Rules for the pwTLD Dispute Resolution Policy (the "Rules") and the Supplemental Rules, the Complainant shall provide a copy of the Complaint Form (including Complaint Transmission Cover and annexes) to the Respondent at the same time as it submits its Complaint to the HKIAC. The copy should be sent via the method specified by the Respondent. In the absence of such specification, the copy should be sent by facsimile transmission, with a confirmation of transmission; or by postal or courier service, with postage pre-paid and return receipt requested; or electronically via the Internet, provided a record of its transmission is available.
   
   
4. The Complainant shall provide a copy of the Complaint (including Complaint Transmission Cover and annexes) to PW Registry Corporation and the concerned Registrar and/or the Agency at the same time as it submits its Complaint to the HKIAC.
   
   
5. The Complainant shall pay to the HKIAC an initial fixed fee, in accordance with the HKIAC's Supplemental Rules for pwTLD Dispute Resolution Policy (the "Policy"), within the time and in the amount required.
   
   
6. The Complainant should read the following Policy and Rules before submitting a Complaint.

• The pwTLD Dispute Resolution Policy (The "Policy")
• Rules for the pwTLD Dispute Resolution Policy (the "Rules") (The "Rules")
• Supplemental Rules to pwTLD Dispute Resolution Policy (Supplemental Rules)

  If you have further queries, you may contact us via email pwdomain@hkaic.org or directly contact the Hong Kong International Arbitration Centre.